Showing posts with label Southwest Airlines. Show all posts
Showing posts with label Southwest Airlines. Show all posts

Saturday, March 9, 2013

Firehose and Tacos

Well I have officially finished up my first week of work. It has been a whirlwind week, and it can only get crazier and more busy. Scott warned me that my training weeks would be like drinking from a fire hose, and he was completely right!

Scott keeps telling me that even though I am completely confused every day (sometimes even so confused that I don't even know how to formulate a question), information IS sinking into my brain and eventually it will click and I will understand all the programs I am learning.

In other news, the other day we went on an impromptu Rexburg-style date and walked to the Taco Bell by our house. We tried the new Cool Ranch Doritos Locos Taco and LOVED IT!!! I am not a fan of the Cool Ranch Doritos in chip form, but when in this taco, it's perfection. I thought that I loved the Nacho Cheese Doritos taco, but I didn't know what love was until this new one.





Sunday, February 24, 2013

A Blizzard

So let me just make this a public announcement - I am finally going to be starting a new job {cheering is acceptable}. I applied at Southwest Airlines for the same job that Scott's doing right now and I got it! His department is on a big hiring kick right now and they loved me!

I don't start until March 4th, so I decided to make the most of my very open days and go see Audrey, Toren and the little monkey again. And we had a blast. I went out there Sunday the 17th and it took over 12 hours to get there. But I was finally there and enjoyed a few wonderful days chasing Austin around and making pancake dots (of course).

I hate to sum up a really fun few days, but I'm sure Audrey would agree that running errands and watching Super Hero Squad does not a blog post make.

Oh although when I was there, Audrey and I went to this new jewelry store in the area called Charming Charlie. The store started in Houston (I live in Texas now, why haven't I heard of this?) and it's amazing. An entire store dedicated to accessories. You want shoes? They're there.  You want purses or wallets? Also there. You want all of the jewelry in all the trends? Oh yeah, also there. I was in love and also overwhelmed the second I walked into the store. And I already found where the closest one to me in Dallas is!

Anyway. This post is about the journey home. Now if any of you follow me on Instagram, you probably heard a little bit of this.

I left Thursday and took the first flight out of Seattle, which left at 6 in the morning. I know, that's gross and really early, but those flights are usually wide open and this was no exception. Every flight I was supposed to take had over 50 seats available and even though I was flying standby, it was going to be an easy trip home. The longest layover was 45 minutes, so not a bad trip at all.

Unfortunately when we were coming into St. Louis, the pilot came on saying that there was going to be some turbulence because it just started snowing. I looked out of the window and I couldn't see the ground until a few minutes before we hit the runway. We landed and pulled into our gate and I rushed down to my connecting flight because they were boarding.

And then a gate agent announced that the flight was going to be delayed.

Thirty minutes later, the gate agent said that no standby passengers tickets would be honored because so many flights were being canceled that the flight was probably going to fill up.

Thirty minutes later, the gate agent said that our flight was canceled. By this time all ticketing agents' lines were backed up with people trying to switch their tickets and get on the next flight they could. I checked the booking status online and most of the flights for the day were already full, so I was prepared to just wait it out and see if I can get on some flight - any flight - out of St. Louis.

An hour later, they announced terminal wide that all Southwest flights were canceled for the rest of the day. Awesome.

I called all the hotels in the area and managed to book one of the last available hotel rooms for the night. It was so snowy and miserable out there. The shuttle van took a very long time coming to pick me up because of the traffic and the roads.

Anyway I made it to the hotel and was able to sleep in a bed instead of an airport chair.

The next morning, I woke up and went to the airport first thing. I checked the booking status and all the flights except the very last one at 9pm were full, so I was just going in hopes that someone wouldn't show up and I would get a ticket.

I watched flight after flight take off. I waited 9 hours in the airport with no wifi, no laptop, no book, nothin'. I just sat and watched airplanes.

When I heard my name called for the 5pm flight to Dallas, I jumped and screamed because I was so happy to finally get a ticket. Two hours later, I was home and I was so happy to be there.

Monday, November 19, 2012

Birthday Weekend

This past weekend, Scott and I flew to Chicago. Scott was helping to plan and organize the Southwest portion of the Magnificent Mile Light Festival - and since it was my birthday on Friday, I tagged along as a volunteer (and also because who wants to be alone on their birthday).

On the plane ride over, one of the flight attendants spoke into the intercom and announced that they had the privilege to fly with someone special this flight.

Everyone looked around and I was focused on my knitting - not really paying attention - and then they said my name. I got up out of my seat, face beet red, and made my way up to the front of the cabin which seemed miles away as everyone clapped and cheered like I had won a gold medal in the Olympics.

Scott had secretly told the flight attendants about my birthday when he told me he was going to the bathroom. Oh Scott. So sneaky.

When at the front, the flight attendants crowned me with peanuts, gave me a "birthday cake" made from a roll of toilet paper and led the entire cabin in singing Happy Birthday. The entire time my face was the color of a tomato, but it was fun.

Several people said Happy Birthday to me while walking back to my seat, and even in the airport because they recognized the crazy girl with the peanuts on her head.

Oh Southwest Airlines! I've never felt so special, LUVed, and so embarrassed on a flight before.  A great memory and what a great way to kick off the birthday weekend!

When we got to the hotel, there was a FedEx envelope waiting for us (my birthday present) and I think Scott was surprised that I made it up to our hotel room before I ripped it open. Inside were two tickets to see Les Misérables that night!



I had never seen Les Mis before, so I was pretty excited. And it was fantastic! I had read the book not too long ago so I new the basic frame of the story, but other than that, I was a Les Mis newbie. It was an amazing birthday present and a great surprise!

The next day, the weekend got better with the opportunity to be in the Magnificent Mile Light Festival Holiday Parade! Southwest Airlines was parade sponsor that year and the team of parade volunteers from SWA got to walk in the parade and bring Rudolf down the Mag Mile!



And of course, after the parade we topped the night and the weekend off by getting some Chicago Deep Dish Stuffed pizza - because its what you do. And it was as delicious as ever. Scott managed to eat two slices, which is amazing because I tapped out after one. It was just so filling, so good and a great end to a fantastic birthday weekend!


Saturday, September 22, 2012

Scott's Two Weeks at Southwest Airlines


This is Soxx himself this post.. Laura has been working very hard on the last ones and thought I should try a run at this blogging.

As some of you have heard I started an internship with Southwest Airlines this September and it has been a blast! It was a long road of sleepless nights, phone calls, emails, interviews, and prayers before we found out we were coming here.

Southwest Airlines (www.southwest.com) has called Dallas, Texas home for over 40 years. It was started in 1967 by Rollin King and Herb Kelleher. Like all great companies the idea for Southwest was written on a cocktail napkin when Herb told Rollin of his idea of an airline that should fly between Dallas, Houston, and San Antonio.


It was a long fight between other states and other airlines but Southwest always found a way to prevail and win over more and more customers. One of my favorite stories that I never knew before was the Malice in Dallas. It a nutshell the dispute was between Southwest and an airline called Stevens Aviation.  Steven's claimed that Southwest had copied one of their ad slogans and instead of filing a law suit and waging millions in legal fees they decided to settle it like real men... with an arm wrestle! The two CEO's agreed and the winner would be allowed to continue to use the rights of the slogan. For the final results and what happened with the whole disagreement check out the entire story on YouTube.


That's the kind of company I now work for... it's great!! Herb served as Southwest Airlines CEO for many years before Gary Kelly was named the new CEO. Southwest has an amazing history and a bright future. It has a fun-LUVing spirit and shares that with it's customers and expects it's employees to do the same. I've only been here two weeks but I LUV it!

They hired me on as a Customer Engagement Intern in the Marketing department. The jist of my job is engaging with customers and making sure they see our brand and have a positive experience. Meaning I get to go to concerts, sporting events, food events, etc. and interact with our everyday customer. It is a dream job! This past week Southwest opened it's 3rd porch here is Dallas (http://www.blogsouthwest.com/blog/southwest-porch-strauss-square) and Citizen Cope was the opening show. Laura came with me and we handed out key chains in the shape of a guitar that also serves as a bottle opener. After we handed out all 1,500 key chains with the other interns we got to stay watch the show for free!! The night before was the private opening with Gary Kelly and the local news. Both nights were great and made me feel very lucky to have the job I do.

Next week we are off to Chicago to work the Ryder Cup and work on Navy Pier with Sports Illustrated. I cannot wait!! Neither of us have been there and we are very excited to see what the windy city is all about. 


My desk when I first arrived. They decorated it with Southwest and BYU-Idaho swag (see above)


We won two tickets the Ranger game at an intern party 
Pool table for free play at the Southwest Porch at Strauss Square



The view from the porch

Gary Kelly, CEO of Southwest, giving the opening day speech


Fellow interns handing out blankets
Citizen Cope warming up for the show
The team getting ready to hand out key chains and welcome customers

Citizen Cope 

Every Monday after work they have a Deck Party with free food and drinks

Some of the props from the new Southwest Rapid Rewards commercial that is airing right now, we helped unload them at the warehouse. If you haven't seen the commercial, here is one of the spots...






Stay tuned for more updates over the next couple months. We LUV Dallas and I am LUVing Southwest Airlines even more!!! Below are some of the photos from my first two weeks here...